TERMS & CONDITIONS

River House & Friary Coach House are owned and operated by:

The Partners River House
River House/Friary Coach House/Friary Cottage
Friary BATH BA2 7UE

01225 722252
www.riverhousebath.com

 

In making a reservation, you agree to the Terms & Conditions. Please ensure you have read the following:

‘Accommodation’ means the River House and Friary Coach House, if also rented, as described in the confirmation letter.

‘Agreement’ means the agreement between us and the Visitor.                              

‘Visitor’ is the person in whose name the booking agreement has been made.

 

1) Arrivals & Departures

Details of access to River House & Friary Coach House are contained in your letter of confirmation. 

• Your accommodation will be ready by 3pm but we will endeavour to prepare your accommodation earlier if you so request. Please check the inventory and inspect the accommodation for damage on arrival and notify us immediately of any discrepancy or concern. Check out is by 11am on the day of departure. Failure to vacate the property by this time may result in further charges.

2) Payment

Payment of 50% of the reservation cost is taken at the time of booking by bank transfer. The balance is payable 6 weeks, or more, before your date of arrival. The owners reserve the right, especially for large groups, to ask for a damages deposit to be paid at this time, which is wholly refundable if there is no damage, or extra cleaning, needed after your stay. 

3) Cancellation Policy 

Cancellation of your booking must be made in writing, even if you have also telephoned.

• If a cancellation notice is received up to 6 weeks prior to the booking, payment will be refunded, minus a 10% (of the whole cost of the reservation) non-refundable deduction. Cancellations made with less than 6 weeks’ notice will be subject to the full cost of the original reservation if we are unable to resell the accommodation. We, therefore, recommend arranging your own cancellation insurance.
• If we cancel your booking, we will endeavour to offer you alternative comparable accommodation at no extra cost to you. Should we not be able to provide suitable alternative accommodation, we will reimburse all sums already paid by you. We will be under no further obligation or liability for any losses or expense arising from the cancellation. There are no further circumstances for which we will be liable for a refund.
• We reserve the right to cancel any letting should you or any member of your party cause damage to the property, its furniture or contents or should you create a serious disturbance to any adjoining neighbours.

4) Services

• The holiday price includes all charges for gas, electricity and water. We also supply all bedding and bed linen, towels, tea towels, dish cloths, washing up liquid and dishwasher tablets, laundry detergent and conditioner, coffee, tea, sugar, milk, fresh flowers, cling film, foil and toilet paper.

5) Damages

• Visitors are requested to keep the property in the same state of repair as when they arrived. We also expect that you maintain a reasonable state of cleanliness throughout your visit and on departure.

In the event of any breakages, damage or extra cleaning required after the property is vacated, we will notify the visitor within 48 hours of any costs incurred and will take this payment from your deposit.

We will hold your deposit against any damage, which we do not expect, but we would just like to remind you that you are responsible for the condition of the property when you depart. If you are a group, it might be best to make everyone in your party aware that they must be respectful of the neighbours and also leave everything as found.

6) Number of Occupants

• The number of people staying must not exceed the maximum number agreed at the time of booking. If we become aware that the number of people staying exceeds the maximum number, we reserve the right to ask the entire party to vacate the premises. In these circumstances, there will be no refund for unused days.

7) Lost Keys

A charge of £20 will be made for each set of lost keys.

8) Cleaning

• River House is cleaned prior to arrival and, if your stay is for a period of longer than a week, at times to be agreed. Visitors are requested to keep the property in a similar state of cleanliness as when they arrived. Please leave any last-minute washing-up in the dishwasher and switch the dishwasher on before you leave.

9) Linen

• Linen and towels are changed with each new letting.

10) Candles and Fireworks

• The use of candles and fireworks by the visitor or guests is not permitted.

11) Right of Entry

• The owners, employees and agents of River House & Friary Coach House shall be allowed access to the property at all reasonable times for purposes of inspection or to carry out any necessary repairs or maintenance.

12) Complaints

• If you have any complaint, please notify us immediately. Please note that complaints are much more easily resolved while you are still in the property. If we receive any complaints of noise or disrespect and damage to the property, we reserve the right to require visitors to vacate the premises with immediate effect and with no compensation for unused days.

13) Liability and Insurance

• River House & Friary Coach House, its employees and agents do not accept third party liability in respect of breach of contract, negligence, misrepresentation or otherwise. We cannot in any circumstances accept liability for any personal injury, loss of life, damage, loss or accident to personal property. Visitors are advised to ensure their own insurance covers any loss or damage to personal property during their stay and to ensure adequate personal and travel insurance is taken.

14) Pets

• Pets are not allowed in the property, except by express agreement.

15) Disabled Access

• River House is accessed by one stone step. There is wheelchair access.

16) Smoking

• There is a no smoking policy in all our accommodation.

17) House Rules

• Each property has a set of House Rules which are available upon request